This site is owned and operated by Urgain Limited trading as urgain.co.uk (referred to as Urgain,' 'we' or 'us' 'our'). Urgain's Head Office is at 45a Crusoe Road, Mithcam, Surrey CR4 3LJ
By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions. All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.
Receipt by Urgain of an order via our website does not constitute legal acceptance of an order. Your order will be deemed to have been accepted by us only once you have received written confirmation of our acceptance. We reserve the right to refuse your order for any reason we see fit.
These terms relate to sales over the Internet only. Separate terms and conditions apply to purchases made directly from our stores.
1. VAT
All of our quoted prices are inclusive of VAT at the prevailing rate, however adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT.
2. Payment
Full payment will be required at time of order.
3. Delivery
The delivery charge is variable depend on the distance from our store, for delivery within the UK Mainland and Northern Ireland. Charges for deliveries outside this area are available on request. Please note delivery may not be possible in more remote areas of mainland UK. If you believe your delivery address is outside of the UK Mainland and Northen Ireland then please contact us before you attempt to place an order.
On receipt of your product into our distribution centre, we will contact you to arrange delivery.
You will be offered an initial delivery slot but if this is not acceptable we will offer a maximum of two alternatives. Target delivery dates will be arranged within our normal delivery areas on designated days, which we will notify to you.
On the delivery day a two person team will place your furniture into the room of your choice. Product will be unwrapped (except where self assembly product) and you will be asked to inspect the product. All rubbish will be removed. You must inspect all goods on delivery and advise us of any shortfalls or visible damage, we cannot accept any claim for damage where the product is not unwrapped and inspected at the time of delivery.
Note that you will have been advised separately if the delivery crew is undertaking any assembly work (this applies only to certain ranges).
4. Split deliveries
Where you have selected multiple products from us then we may need to make more than one delivery to you. This is particularly the case with cabinet furniture where much of our range is delivered directly by the supplier on specialist transport. Where this is necessary we will not charge for the additional delivery
5. Delivery dates
All delivery dates quoted at the time of your order are estimates. Whilst we make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.
6. Storage
Unfortunately we do not have the facility to store your product for any length of time therefore if you cannot take the product within two weeks of us advising you of its availability, we will charge storage charges of £25 per week for a maximum of four weeks, after which we deem the order to be cancelled.
Where the product is a standard stocked line, the stock will be returned to free stock, which means that it will be made available to other customers. In this case we cannot guarantee immediate product availability when you are ready to take the order.
This will not apply where a product is available earlier than the lead time indicated or where you have specifically stipulated by a ‘Not before by date’ at the point of order, as printed on your order.
7. Disposal of old furniture
We cannot collect or dispose of your old furniture. However we ask that you do not dispose of your old sofa, table or bed if at all possible until delivery has been made as, in the unlikely event of a delivery problem arising, we cannot guarantee a loan piece of furniture.
8. Access
We will do our best to place the goods in the desired location, provided there is reasonable access. It is your responsibility to ensure that the product can be delivered into you home and into their chosen location. It is essential therefore that you discuss any possible restrictions on access into your home so that we can perform a risk assessment with you. You should think in particular about vehicle access, lifts and tight stairs etc. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk.
9. Colours and finishes
Photographs displayed on our website and display models and samples in our stores are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars. Where stated, some images have been digitally created to illustrate the colour options available for this range. These colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. Exact colour swatches can be seen in store.
10. Size and description of product
All sizes quoted are approximate. Size and product descriptions are given in good faith from our suppliers' information. Products are manufactured to perform within the appropriate industry measurement tolerances.
11. Variation in product specification
Due to the shortage of certain new raw materials, changes in legislation or safety requirements some products supplied by the Company may have minor technical alterations and could differ slightly in actual construction from the goods shown in sample or pattern form. The Company state any changes that are made will result in a performance of an equally high or improved standard. The quality coding will remain the same and the quality guarantee will continue to apply.
12. Guarantee
All goods supplied are guaranteed by the manufacturer for a period of 12 months from date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected.
13. Extended warranties
These may be purchased separately to further protect your investment. Your nearest Store will supply further details on request.
14. General care
The product(s) supplied are to be used for the purpose and in the manner for which they were designed. Most manufacturers include care and maintenance advice with their products, which should be read and followed. No responsibility will be accepted for damaged caused by cleaning if the care and maintenance instructions have not been followed.
15. Amending or cancelling your order WITHIN 7 days of placing your order
We promise to give you a full refund if you change your mind for any reason within 7 days of placing your order with us. After this date we will have in most cases a binding contract with our suppliers to supply or make your product.
16. Cancelling your order AFTER 7 days of placing your order
Made to Order Products
Made to order products, such as all sofas and items from the 'flexible living' range have been produced specifically for you, therefore no refunds or exchanges can be made after 7 days of placing your order unless there is an error on our part regarding the product specification.
All Other Products
For products ordered over the Internet, you have the right to cancel orders on products that are not made to order by notifying us in writing (including email) before delivery or within 7 working days of receiving of the goods.
If you cancel your order once it has been delivered, you must not use the goods, must take care of them, and must make them available to us when we call to collect them on the date we will agree with you. We will collect the goods and then refund the cost of the items ordered within 30 days of cancellation. The cost of delivery will not be refunded as this is a service that has been carried out on our part.
Please ensure that the goods are maintained in a saleable condition and in their original packaging. Self assembly furniture cannot be returned once assembly is part or fully completed, unless the item is found to be faulty.
If you do not comply with your obligations above, we will not agree to the refund or may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or goods that you have damaged or lost). Your statutory rights are not affected.
Exceptions to this policy
The Cancellation and Refund policy described above will stand unless:
- We do not have the stock to fulfill the order
-
If we are unable to deliver the product to your area
-
If an item was incorrectly priced or described on the web site
-
If your payment was not authorised
-
If you have not complied with our terms and conditions of sale
-
If an order is cancelled by Urgain, any payments made to us will be refunded within 30 days of the cancellation.
Cart Contents
